Utterly Surprised

It’s amazing to me how many organizations claim to have an Enterprise Service Management program but either have a poor CMDB or only have IT configuration items in the CMDB.

In order to have a legitimate Enterprise Service Management program, you must have a quality CMDB with enterprise configuration items. Plus, all stakeholders must be represented making it an “Enterprise CMDB”.

It’s that simple.

If your organization needs help becoming a true Enterprise Service Management program, let me know. Service Management Leadership can help.