Types of Outcomes

Have you noticed how our society has turned every perspective into binary outcomes, “it’s great” or “it stinks”?

In reality, everything is on a spectrum.

This is true for our Service Management & Asset Management programs. With an iterative approach – filled with continual improvement – we should always be getting better.

This is why metrics are so important. They tell us how we are doing and illustrate the improvement opportunities.

As we move toward an enterprise-wide view of technology, the focus should be on improvements and outcomes, not the current state.