Think and Work Holistically

“Think and Work Holistically” is an ITIL4 Guiding Principle that does not get discussed enough. Let’s consider the topic in the context of another ITIL4 concept …

The “4 Dimensions of Service Management” is a lens we should see the world of Service Management.

Everything in IT – especially Service Management or Service Delivery – includes 2 or more of:

People + Organizations,
Information + People,
Partners + Suppliers, &
Values Streams + Processes

Consider that any change – from personnel to technology to vendor to anything else – impacts the other.

To “Think and Work Holistically”, we must understand that any change in one area impacts the other areas (or dimensions).