Success

I was talking to a friend yesterday about Service Management and Asset Management tools.

He’s a Director over Architecture at a company currently implementing an ITSM/ITAM tool.

We were talking about why so many organizations are unhappy with their tools within 2 years of implementation.

I drew the conversation to implementing a data lake.

Putting data in a lake will not solve the problem. You need to include all stakeholders in the requirements, define scope and governance, and be able to maintain the highest level of data quality and integrity. This is just the start.

It was a good conversation.

There’s way more to success than most believe.