Reducing Outages

We are in – or entering – the most important time of the year for most companies.

IT outages are painful.

Two things to reduce outages if your organization needs maximum uptime:

1. Implement a “Change Frost” where changes are discouraged but there’s an escalation path for approval that includes senior leaders.

2. Spend extra time looking at Incident metrics for Proactive Problem Management.

Almost every organization has a time of the year where outages are extremely costly.