Our Why

We have a problem in our industry …

millions of people have gone through ITIL Foundations training, but the majority of organizations struggle with Service Management.

Though good and helpful, this tells me that the answer is not more trainings. The material is not being applied.

I want to posit one potential enabler for improvement:

a place for thoughtful discourse.

We need to be able to share ideas, strategies, and everything else to raise the bar.

This is one reason I started the Service Management Leadership Podcast.

Check it out if you have not already.

Our stakeholders are expecting more and more from Service Management.