Metrics and Reporting

The topic of metrics and reporting is interesting in that everyone feels like they are an expert on the topic, but few organizations excel in this area.

We have all the tooling. That is not the issue. Consider how many BI tools every organization has, yet leadership is unhappy with the data/information available for decision-making.

This should tell us that we are measuring the wrong things.

The focus of metrics and reporting MUST be on how the data/information will be consumed.

Accumulating and displaying data/information is of little use if it does not aid decision-making.

So, start with what is needed for those decisions and start working through the other use cases.