Knowledge Management

I often talk about Knowledge Management.

I do so because so few do and it has TWO key benefits:

1. Experience – The majority of the workforce prefers looking up the answer in a quality knowledge base than calling the service desk.

2. Cost Savings – Knowledge articles are cheaper to create and keep current/relevant/accurate than service desk agents.

Every organization should be INVESTING in their Knowledge Management.

If your organization needs help in this or another Service Management or Asset Management area, let me know. Service Management Leadership would love to help.