Impact of Experience on the Bottom Line - Service Management Leadership

As I learn more about the applications and implications of Experience Management – and its potential impact on IT Service Delivery – the Return on Investment is unmistakable.

It has been proven that improved experience drives better services which brings money savings and increased funding in the future.

The secret is understanding the service delivery from the consumer’s perspective. This should permeate the entire breadth of IT services.

Let me know if you want to learn more about Experience Management.