Effective Change Management

Of the Service Management processes/practices, Change Management/Enablement is usually guilty of being the most bureaucratic.

The rules and order are necessary to reduce risk.

However, there are ways to follow the stated process and still deliver better outcomes.

Let’s face it, even with the heavy reliance on rules and compliance, we still do a relatively poor job at Change success rate. We should be above 98%, but most companies and organizations are well below that. This results I’m a lot of money lost and wasted.

The answer is to:
1. Understand how the consumers and stakeholders consume your process and improve their Experience
2. Execute the process