Data

Turning data into something actionable is more difficult than it seems.

We have ample data … possibly too much.

This data must be actionable for decisions.

Data is gathered, governed, and secured for decision-making.

Remember the D-> I -> K -> W model

The goal is to enrich and contextualize the data into wisdom.

Now, think about your ITSM & ITAM data. What do you need to do for that data to help make better enterprise-wide decisions?

These are the questions that need to be asked.