Conflict

It might be unsaid, unmet, or unfair expectations.

I have found this axiom true in 3 distinct (among others) ways in the ITSM and ITAM worlds ???? .

1. Leadership thinks there’s an understanding of licensing within the ranks, then comes a software audit.

2. Lack of a RACI with persona-based training so everyone knows what is expected of them.

3. Lack of understanding regarding segregation of duty for changes.

These types of situations cause conflict within an organization.