Changes in IT Service Delivery

There’s a major disconnect afoot. Every aspect of IT service delivery is becoming increasingly complex while organizations are reducing in-house staff in favor of managed services partners who want to deliver the minimum as per the contract.

For example, without in-house expertise, how are you solving:

1. The increased demands of business stakeholders?
2. The sprawl of technology as every organization becomes a technology organization?
3. The increased complexity of software licensing?
4. The need for improved Experiences?
5. The desire for faster speed-to-delivery while understanding risk?

and so much more.

Service Management Leadership was founded to help organizations prepare for and excel in these types of situations.