This author has yet to write their bio.Meanwhile lets just say that we are proud admin contributed a whooping 107 entries.
Just like in our personal and professional lives, the CMDB is only as good as its relationships. The value in a CMDB is in the relationships reflected. Think of how a CMDB is consumed. It is to 1. Aid the assessment of changes,2. Speed up the resolution of incidents3. Help understand the health, performance, and […]
Honing in on the “why” we are doing something is the most important aspect. If we know the business drivers, it is much easier to identify the best solution. Far too often, a solution is implemented poorly because it is focused on the “what” without realizing the “what” and the “how” are only acceptable when […]
This Monday, remember that we each are “drinking from wells we did not dig” in our professional lives. Consider the wells you can dig today that will help others in the future. Someone must “dig those wells”. I believe strongly in this concept.
I often talk about Knowledge Management. I do so because so few do and it has TWO key benefits: 1. Experience – The majority of the workforce prefers looking up the answer in a quality knowledge base than calling the service desk. 2. Cost Savings – Knowledge articles are cheaper to create and keep current/relevant/accurate […]
The Flexera 2022 State of ITAM Report had several great nuggets, including: Barely one-third feel that SAM functions at an advanced level. While SAM processes have been defined for more than a decade, only one-third (34 percent) of respondents feel their SAM processes are functioning at an advanced level, where they’re proactively optimizing the use of software […]
Have you ever noticed the relationship between integrity and accountability. This thought started yesterday as I was reflecting on the people who I revere as great leaders. For leaders, you cannot have one without the other. Integrity cannot exist without accountability. Neither can accountability be present without integrity. These two qualities bring transparency into all […]
In almost everything, there is a cost of doing something that must be balanced against the cost of doing nothing. Everything we do in Service Management and Asset Management must be weighed on this scale. The scale helps determine the “why” we are doing it. For example, we do Change because the cost of outages […]
Imagine a scenario where you check your online bank statement and it is off. You dive in deeper and realize it is only 61% correct. You then think of all the automated payments/withdrawals about to hit the account. That 61% will fluctuate. How confident are you in making decisions based off this data? Well, this […]
There is so much noise in our respective worlds. We hear many voices, see many metrics, and are left not knowing what to believe. We hear definitive statements that are really opinions or best guesses. For any of us to become the leaders we want to be, we must narrow down our inputs. We need […]
Many times, we don’t lack for metrics or data. In fact, we have too much and cannot sort out the “signal from the noise”. We usually only need a small subset of the metrics and data we collect. The irony is that it costs money ???? to collect, mature, and protect each metric or data. […]