This author has yet to write their bio.Meanwhile lets just say that we are proud admin contributed a whooping 107 entries.
I was talking to a friend yesterday about Service Management and Asset Management tools. He’s a Director over Architecture at a company currently implementing an ITSM/ITAM tool. We were talking about why so many organizations are unhappy with their tools within 2 years of implementation. I drew the conversation to implementing a data lake. Putting […]
I am excited to see where technology takes us the next 10 years. We will have mind-blowing innovation. The key will be how well we use it to deliver (co-create) value as part of a broad technology group. If AR/VR take off, how will you treat as Assets in Asset Management, configuration items in Service […]
I have an image for you this Friday … Think of ITIL4 as a 2D image with The Four Dimensions of Service Management on one axis and The Service Value System (Governance, Guiding Principles, Service Value Chanin, etc.) on the other. So, when you think of the co-creation of Value, consider which of the four […]
The complexity of today’s technological environment makes it more difficult than ever to assess the risk and impact of Changes. Consider all the vendors, partners, and suppliers plus the innovative technology. This puts more emphasis on the people and the CMDB. Invest in both.
I came across the below and it struck me: 6 types of generosity –TimeTalentTreasureTrustTestimonyThankfulness I am borrowing this from a Mart Green comment on a Linked post but it made me think of how I can be more generous.
When most people say “process”, it is not what they mean. They mean how we work a ticket through its lifecycle when really they mean procedures or work instructions. I have encountered this a few times so read below and let me know if you agree or disagree with me. – 15 years ago, I […]
I have noticed this one rule to be true in my professional and personal life… It is impossible to grow + improve without continual assessment This “truth” rings true for our Service Management and Asset Management programs. It is impossible to improve without continually assessing the current state and progress against the objectives.
AI will change how we do Change Management/Enablement. It will not replace the manual, human-centered management of risk … it will augment it. AI can identify and assess risk, look for Change drift, which Change Window utilized for collisions, and connecting Changes to Incidents. These are manual processes that AI will automate. AI will raise […]
“Think and Work Holistically” is an ITIL4 Guiding Principle that does not get discussed enough. Let’s consider the topic in the context of another ITIL4 concept … The “4 Dimensions of Service Management” is a lens we should see the world of Service Management. Everything in IT – especially Service Management or Service Delivery – […]
Given employee turnover is higher than it has ever been, and technology cycles are shortening, there has never been a better time for … 1. investing in Knowledge Management to help people be more productive in their roles, and2. investing in Organizational Change Management to secure adoption Many times, these two go hand-in-hand as new […]