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If an airplane crashes, it is usually on either take-off or touch-down. Once up in the air, we take safety for granted. Sure, there might be turbulence, but it is not too big of a deal. The same is true for your Asset Management – both software and hardware. If there is an issue, it […]
I think we all have seen Service Management organizations that were too bureaucratic. This was not the goal but it just happened over time. Rigidity was bountiful. The cure for bureaucracy is consumer focus. Whether through the use of Experience Management, or not, Service Management organizations must consider the end (consumer’s view of value) at […]
I once worked for a CTO who did not talk to a main business stakeholder. In fact, this stakeholder was one of two customer-facing groups served by IT. I tried to bridge the two. It was a strange predicament for me. The stakeholder appreciated my involvement as I tried to align my group with his […]
The rates (or cycles) of change are picking up speed. When we look back over the past two years, it’s almost unbelievable. Things we thought would never change were disrupted. However, the next two years will have even more disruption and change. Let’s look at some potential changes to what we do and how we […]
The San Diego release for ServiceNow should change how many organizations do Service Management. A couple of examples … With innate DevOps capabilities, Change Management will evolve and needs updates on the process and people side of things. This one is big. With the updated interface, and great chat capabilities, Knowledge Management will need major […]
Was asked if Agile and ITIL can coexist. The answer is a resounding “yes”. Agile is a great way to deliver software, iteratively. The ITIL frameworks are so much more. The dictate hoe to run IT Further, the organizations who integrate frameworks best have gained efficiency which is a competitive advantage.
The need to do IT Asset Management well has increased exponentially in the last two years. This has occurred for two main reasons: 1. There are more technology assets in every organization that need to be treated as investments than ever before2. The risk of doing ITAM poorly is increasingly costly