Relationships

Just like in our personal and professional lives, the CMDB is only as good as its relationships.

The value in a CMDB is in the relationships reflected. Think of how a CMDB is consumed. It is to

1. Aid the assessment of changes,
2. Speed up the resolution of incidents
3. Help understand the health, performance, and compliance of the configuration items (CIs)
4. And, much more including service costing, service levels, and many other aspects of managing an IT environment

Like in our lives, invest in the CMDB relationships. They are key to understanding your environment.