Success Requires Humans

In our quest for better technology, we forget that success is based on humans.

Consider the following …

Humans approve and implement changes, resolve incidents, validate the CMDB, fulfill requests, track hardware assets, ensure software entitlements match usage, and provide governance.

Humans are also the ones impacted by all these process activities.

In a world focused on everything else, let’s remember that these people determine success.

Their individual and collective experience impacts success.