Success
I was talking to a friend yesterday about Service Management and Asset Management tools. He’s a Director over Architecture at a company currently implementing an ITSM/ITAM tool. We were talking about why so many organizations are unhappy with their tools within 2 years of implementation. I drew the conversation to implementing a data lake. Putting […]
Innovation
I am excited to see where technology takes us the next 10 years. We will have mind-blowing innovation. The key will be how well we use it to deliver (co-create) value as part of a broad technology group. If AR/VR take off, how will you treat as Assets in Asset Management, configuration items in Service […]
Four Dimensions of Service Management
I have an image for you this Friday … Think of ITIL4 as a 2D image with The Four Dimensions of Service Management on one axis and The Service Value System (Governance, Guiding Principles, Service Value Chanin, etc.) on the other. So, when you think of the co-creation of Value, consider which of the four […]
Complexity
The complexity of today’s technological environment makes it more difficult than ever to assess the risk and impact of Changes. Consider all the vendors, partners, and suppliers plus the innovative technology. This puts more emphasis on the people and the CMDB. Invest in both.
Generosity
I came across the below and it struck me: 6 types of generosity –TimeTalentTreasureTrustTestimonyThankfulness I am borrowing this from a Mart Green comment on a Linked post but it made me think of how I can be more generous.