Data
Turning data into something actionable is more difficult than it seems. We have ample data … possibly too much. This data must be actionable for decisions. Data is gathered, governed, and secured for decision-making. Remember the D-> I -> K -> W model The goal is to enrich and contextualize the data into wisdom. Now, […]
Don’t Blame the Tool
If an ITSM or ITAM tool implementation is unsuccessful, it’s not because of the tool. These tools are the best they’ve ever been and are improving all the time. If an implementation is unsuccessful, it’s because of the service provider (implementer) or service consumer (client), not what’s being consumed (tool). Getting calls after unsuccessful implementations, […]
Our Why
We have a problem in our industry … millions of people have gone through ITIL Foundations training, but the majority of organizations struggle with Service Management. Though good and helpful, this tells me that the answer is not more trainings. The material is not being applied. I want to posit one potential enabler for improvement: […]
Skill, Not Experience
With every organization becoming increasingly complex due to technology, I have seen something surprisingly change … the increased focus on the skills to solve the problem placed ahead of time in the industry. Yes, industry experience matters. However, someone who knows how to solve the problems you are facing through expertise and intelligence will only […]
Imagine
Imagine the future with AI, RPA, and every other known technology innovation. Now, imagine the governance needed to ensure the organization remains, compliant, addresses stakeholder needs, and operates in a measured manner. The future is bright, but we will see a few organizations – who have not invested in the needed governance – be made […]