Disruption
As you start your week, I would like to posit 2 things to consider: 1. No matter what initiative you are working on, build in an improvement mechanism. What our stakeholders view as valuable today will not be what they value tomorrow. We must account for how to handle the change, creating improvement opportunities in […]
Asset Lifecycle
Asset Lifecycle Management, for Software and Hardware, needs to be discussed more in our industry. Yes, the ITAM and ITSM tools give us a lifecycle workflow, but we must vtively manage the lifecycle to ensure we treat assets as investments … which is what they are. For example, we need defined processes for onboarding and […]
Measuring Better
We must do better. We measure many things, but few relate to business objectives. We capture a lot of data, possibly too much, but do so without matching to business objectives and desired outcomes. Two things we must begin doing: 1. Ask all stakeholders what outcomes they desire, and prioritize accordingly.2. Make sure every activity, […]
Three “C’s” of Trustworthiness
ITIL4 DSV gives three C’s of trustworthiness in the context of a service relationship: Capability – can they produce results?Commitment – committed to outcomes?Consistency – will they perform as expected? Thoughts?
Outputs or Outcomes
Why do we measure outputs instead of outcomes? There are many reasons, but here are a few: 1. outputs are easier to measure2. to measure outcomes, you must ask stakeholders what outcomes they desire3. our tooling is set up to report and measure outputs4. we don’t think in terms of outcomes (sad, but true) In […]