Leadership
Have you ever noticed the relationship between integrity and accountability. This thought started yesterday as I was reflecting on the people who I revere as great leaders. For leaders, you cannot have one without the other. Integrity cannot exist without accountability. Neither can accountability be present without integrity. These two qualities bring transparency into all […]
Costs
In almost everything, there is a cost of doing something that must be balanced against the cost of doing nothing. Everything we do in Service Management and Asset Management must be weighed on this scale. The scale helps determine the “why” we are doing it. For example, we do Change because the cost of outages […]
Every CMDB Needs Improvement
Imagine a scenario where you check your online bank statement and it is off. You dive in deeper and realize it is only 61% correct. You then think of all the automated payments/withdrawals about to hit the account. That 61% will fluctuate. How confident are you in making decisions based off this data? Well, this […]
Advice for Leaders
There is so much noise in our respective worlds. We hear many voices, see many metrics, and are left not knowing what to believe. We hear definitive statements that are really opinions or best guesses. For any of us to become the leaders we want to be, we must narrow down our inputs. We need […]
We Do Not Need More Data
Many times, we don’t lack for metrics or data. In fact, we have too much and cannot sort out the “signal from the noise”. We usually only need a small subset of the metrics and data we collect. The irony is that it costs money ???? to collect, mature, and protect each metric or data. […]