Relationships
Just like in our personal and professional lives, the CMDB is only as good as its relationships. The value in a CMDB is in the relationships reflected. Think of how a CMDB is consumed. It is to 1. Aid the assessment of changes,2. Speed up the resolution of incidents3. Help understand the health, performance, and […]
Focusing on the “Why”
Honing in on the “why” we are doing something is the most important aspect. If we know the business drivers, it is much easier to identify the best solution. Far too often, a solution is implemented poorly because it is focused on the “what” without realizing the “what” and the “how” are only acceptable when […]
Helping Others
This Monday, remember that we each are “drinking from wells we did not dig” in our professional lives. Consider the wells you can dig today that will help others in the future. Someone must “dig those wells”. I believe strongly in this concept.
Knowledge Management
I often talk about Knowledge Management. I do so because so few do and it has TWO key benefits: 1. Experience – The majority of the workforce prefers looking up the answer in a quality knowledge base than calling the service desk. 2. Cost Savings – Knowledge articles are cheaper to create and keep current/relevant/accurate […]
Software Asset Management
The Flexera 2022 State of ITAM Report had several great nuggets, including: Barely one-third feel that SAM functions at an advanced level. While SAM processes have been defined for more than a decade, only one-third (34 percent) of respondents feel their SAM processes are functioning at an advanced level, where they’re proactively optimizing the use of software […]