Blindspots
I freely admit it, I have blindspots. We all do. The solution is to have people in your life to see what you don’t AND to listen. Sure, it takes trust. We’ve all listened to people we shouldn’t have, but those should be seen as learning opportunities. As we start the week, try to find […]
Reducing Outages
We are in – or entering – the most important time of the year for most companies. IT outages are painful. Two things to reduce outages if your organization needs maximum uptime: 1. Implement a “Change Frost” where changes are discouraged but there’s an escalation path for approval that includes senior leaders. 2. Spend extra […]
Cause of Outages
Earlier this year, I was researching some of the largest IT outages of 2021. They all, the ones which stated the cause, were due to a configuration change. Think about that for a moment. Large companies with everything redundant were brought down by a configuration change. This tells me 2 things: 1). Those organizations need […]
Enterprise Service Management
When we think of what Enterprise Service Management will look like five years from now, it will include a tool with workflows, but will also include: 1. All enterprise Assets and configuration items (CIs) in the same tool2. Common set of processes throughout the enterprise, regardless of the type of technology3. Group leadership will move […]
Conflict
It might be unsaid, unmet, or unfair expectations. I have found this axiom true in 3 distinct (among others) ways in the ITSM and ITAM worlds ???? . 1. Leadership thinks there’s an understanding of licensing within the ranks, then comes a software audit. 2. Lack of a RACI with persona-based training so everyone knows […]